1. Right of withdrawal
In the European Union, pursuant to Article 53 of Legislative Decree 6 September 2005 No. 206, and if the customer is a consumer, he has the right to withdraw from the purchase contract for any reason and without giving explanations. To exercise this right, the customer must send a written communication within 14 days from the date of receipt of the goods. The communication must be sent by email to firstname.lastname@example.org. The goods must then be returned within 14 days from the date of the communication. Please take the time to carefully pack the goods, placing them in an external box without damaging the original packaging with adhesive tapes, labels etc. The product must be returned intact in the original packaging, aesthetically unaffected and complete with all its parts and accessories, including any guarantees, instructions, user licenses, etc. The full amount paid (excluding shipping costs) will be refunded after checking the integrity of the goods. The refund will be provided through the same payment method which the Customer used to complete the purchase.
To exercise the right of withdrawal it is necessary that:
- The customer expresses his will to exercise the right of withdrawal in the manner described above
- the purchased good is intact, not used and returned in the original packaging, complete in all its parts (including any documentation and accessory equipment: gifts, gifts, accessories, etc ...)
- the product is returned within the times and in the manner described above.
The customer who intends to make use of the right of withdrawal must return the products to:
Viale delle Costellazioni 78, Bibione (VE) - 30020 - Italy
Return costs are charged to the customer himself.
Once the goods arrive at our warehouse, they will be examined to assess any damage or tampering not caused by transport.
After checking the integrity of the goods, we will refund the amount paid by the customer during the moment of purchase.
Toyshouse will return, within 14 days from the date of receipt of the products by the Customer: the full price paid by the Customer in case of return of the product complete with all its parts and features; or the part of the price equivalent to the product actually returned by the Customer who has consumed the product in an appreciable way and / or such as to significantly diminish its value which is attributable to a manipulation that is not necessary for checking the condition, characteristics and functioning of the goods.
Among the alternative methods of exercising the withdrawal, pursuant to art. 54 Consumer Code, attach a standard letter to your email available at the following link.
2. Guarantees and assistance
Within the European Union, for the products purchased by the Customer, the warranty and assistance rules applicable to the sale of consumer goods are applicable to Toyshouse.
Toyshouse is liable to the customer for any defect or lack of conformity that results on the product purchased for a period of two years, starting from the moment of the delivery of the goods. The aforementioned guarantee must relate to a problem that characterizes the asset since the beginning, and therefore is not a consequence of breakage or tampering. In other words, the warranty includes the defects existing at the time of delivery, thus excluding all hypotheses in which the defect was caused by non-compliant use, such as damage caused by falling, breaking, handling, repair by non-subjects authorized.
The Consumer Code indicates that within two years of delivery, the customer can request warranty intervention, which consists in exercising the right to restore the conformity of the asset, through two types of remedies:
1) repair of the defective good or replacement with a similar good;
2) price reduction and contract termination, when the two options above are too expensive.
In order to access to the guarantee, the customer is required to send an email to email@example.com specifying the lack of conformity.
3. Return conditions for non-European countries
In the case of return of goods from non-European countries, the goods must be sent to the address previously indicated by post or courier according to your preferences. We recommend a standard shipping service with tracking and insured as the sender will be responsible for any damage, non-delivery, delays.
The shipping costs for returning the product and any other related amount such as local taxes, customs duties, import and/or customs clearance for the goods are charged to the Customer and will eventually be deducted from the final refund.
Before making the return inquire with your authorities if there is the possibility of reimbursement of taxes and VAT paid.
When filling in the customs declaration forms (CN22 and / or CN23) it is necessary to indicate "Returned goods - Failed sale" and attach them to the outside of the package.
In the event that customs duties/charges will be found, the parcel will NOT be accepted and will be rejected (blocked at customs or sent back with any further expenses always borne by the sender).